Solution: Unable to log in to Outlook Error

Outlook Error

In the field of email client software, there are many champion names, but Outlook stands out from the rest. Outlook has been the top choice for many people for many years.

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It is one of the best software available in the market that provides all the latest features available in the market. Most of the time, it will work just fine without any issue or error. But sometimes, you may encounter an error while trying to login to your account. 

Outlook Error

If you’ve faced a similar error in Outlook and you want a solution, then you’ve come to the right page. This time we will talk about something went wrong, and we can’t sign you in right now message you get in Outlook. 

Let’s get started. 

Solutions to Login Errors in Outlook

There are many solutions to it; you can try to see which one works for your account or PC.

Delete the Outlook Profile – well, according to many users, you might face ‘Can’t login to Outlook’ error with your profile. To get rid of this error, you just have to remove the account and then add it back up. 

Here are the steps:

  • Open Control Panel by searching for it on the windows start menu. 
  • Now, go to Mail option from the Control Panel window 
  • After that, click on the Email Accounts button located on the side. 
  • Now, locate the account that is causing the error, select that account, and then click on the remove button. 
  • Click Yes on the confirmation message dialog box. 
  • Now, you can open the Outlook again and add the new account. 

If, by removing that account, the problem is not resolved, then you can remove the Outlook profile instead of the account. 

Delete Files – Sometimes, specific files (temporary) of Outlook cause this type of issue on your computer. You will get the ‘Outlook not logging in’ error message due to those unnecessary files. To solve the issue, you simply delete those unnecessary files from the computer. 

Here are the steps:

  • Open the Run window by pressing WIN+R and then type in %localappdata% and hit Enter or press the OK button. 
  • Now, you need to navigate to the Microsoft\Outlook folder from the new window. 
  • Delete XMP and tmp files from that directory and move to the ‘16’ folder.
  • Once you are in that folder, select all files and delete all of them. 

Once you are done with the process, you should try to login to your account on Outlook. If the problem is caused by the AutoD.emailaddressxml file, then the issue would be resolved after deleting it. If not, then you should follow the next steps in the solution. 

Modify the registry – Modifying the registry entries will allow you to solve a few issues on Outlook. Follow these steps for that:

  • Open the Run window by pressing WIN+R and type in Reedit and then hit Enter.
  • The registry editor will open, and you should take a backup of the registry before doing anything. 
  • Click on the File from the top menu and click on the Export from the drop-down menu. 
  • Select a name and click on the save button to save the backup file. 
  • Now    you    need    to    navigate    to    the HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover path.
  • The path listed here can be different for you because of the Outlook version you are using. 
  • Now, look on the right side of the window and locate ExcludeLastKnownGoodUrl and double-click on it. Set the value to 1 and then click on the OK button of the properties window. It would be best if you also did the same for ExcludeHttpsRootDomain and ExcludeSrvRecord entries. 

After that, you need to navigate to %USERPROFILE%\appdata\local\microsoft\outlook directory and then remove it or rename it. 

Enable Proxy Settings – It is also possible that the error occurred due to migration to Exchange. In that case, you need to enable a single setting by following these steps.

  • Open Outlook and click on the More Settings and then go to Connection.
  • Now, enable the entry listed ‘Outlook Anywhere/Exchange Proxy Settings’

After that, save the settings, and you are good to go. 

Rename Outlook Local Folder – Well, you can also fix the login issue by renaming the Outlook’s local folder with these simple steps. 

You need to find the Outlook local library and then rename it; here are the steps.

  • You should open the Windows Explorer and navigate to the %localAppData%\Microsoft\Outlook directory. 
  • Now, you just need to locate the directory 16 in the folder and rename it. Well, the directory could have a different name depending on the version of the tool you are using. 

Once you rename this folder, Outlook will recreate it again for the processing, and the problem would be resolved. 

So, these are some top solutions to the login errors faced by users on their Outlook account. If you are not able to solve your issue with all these solutions, then you might need to create a new Outlook account and then try to login with that. 


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